Customer Service & Rental Supervisor

Hanover Park Park District

$46,500 - $55,000 a year - Full-time

The Hanover Park Park District is seeking a highly motivated and service-driven professional to lead front desk operations and oversee facility rentals at the Centre Court Athletic Club. This role is ideal for someone who thrives in a fast-paced, public-facing environment and is passionate about delivering exceptional customer experiences while leading and developing a team.

 

Position Overview

Reporting to the Special Facilities Manager, the Customer Service & Rental Supervisor is responsible for ensuring high-quality, consistent customer service, efficient front desk operations, and seamless coordination of facility rentals.

This role serves as the primary escalation point for customer concerns, provides day-to-day leadership to Customer Service Representatives, and supports community engagement by connecting patrons with District programs, services, and events.

 

Key Responsibilities

Customer Experience & Operations

• Oversee daily front desk operations, ensuring accurate transactions and exceptional service delivery

• Serve as the primary escalation point for customer concerns, resolving issues with professionalism and sound judgment

• Promote programs, memberships, rentals, and events through proactive engagement with patrons

• Ensure staff provide accurate, timely information and maintain strong knowledge of District offerings

• Ensure consistent front desk coverage, including adjusting schedules or stepping in as needed

Staff Leadership & Team Development

• Supervise, schedule, train, and support Customer Service Representatives

• Reinforce service expectations and provide coaching to maintain a high-performing team

• Monitor performance, address issues in real time, and implement ongoing training improvements

• Provide real-time support and direction during shifts, addressing issues as they arise

Rental Coordination & Oversight

• Manage the full lifecycle of facility rentals, including inquiries, scheduling, communication, and follow-up

• Coordinate with internal departments to ensure successful execution of rental events

• Resolve rental-related issues and identify opportunities to improve processes and customer experience

Operational & Financial Oversight

• Oversee daily cash handling, reconciliations, and point-of-sale operations

• Monitor transactions for accuracy and ensure compliance with financial controls

• Evaluate workflows and implement process improvements to enhance service and efficiency

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in recreation, hospitality, business or related field preferred (or equivalent experience)

• Prior experience in a supervisory or lead role preferred

• Experience in customer service, rentals, facility operations, or a related field

• Experience with point-of-sale systems and cash handling

• Familiarity with recreation software (RecTrac preferred) and Microsoft Office

Key Skills

• Strong leadership and team support skills with a focus on accountability and service excellence

• Excellent verbal and written communication skills

• Ability to resolve complex customer concerns and deliver effective service recovery

• Strong organizational skills with the ability to manage multiple priorities

• Ability to thrive in a fast-paced, public-facing environment

Work is performed in a high-traffic recreation environment with frequent interaction with the public and varying activity levels.

Schedule

• Monday–Friday, 9:00 a.m. – 5:00 p.m.

• Must be available for evenings, weekends, and on-call response as needed

Employee Benefits

The Hanover Park Park District offers a competitive benefits package, including:

• Generous paid time off, including 11 paid holidays, vacation, sick, and personal days

• Medical insurance options, including a PPO with HRA and HMO plan

• Dental insurance with orthodontia fully covered by the District

• Two vision plan options

• IMRF pension plan with employer participation

• 457(b) retirement plan through Nationwide

• Employer-paid life insurance (2x annual salary)

• Employee assistance program and PATH wellness incentive program

• Free programs and rentals for employees and immediate family

• Memberships to Centre Court Athletic Club and Seafari Springs Aquatic Center

• Professional development opportunities

• Financial wellness resources through Alero Financial, including workshops and planning tools

• Voluntary benefits through Aflac, including short-term disability and hospital indemnity

 

Why Join Hanover Park Park District?

 

We are committed to building a positive, supportive workplace culture that values professional growth, collaboration, and excellent service to our community. This position plays a key role in shaping the customer experience and strengthening community engagement across our District.

Apply today to be part of a team dedicated to exceptional service and community impact!

Pay: $46,500.00 - $55,000.00 per year

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Hanover Park, IL 60133 (Required)

Work Location: In person

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Superintendent of Finance

Hanover Park Park District | Hanover Park, IL
Full-Time, Exempt

 

About the District

The Hanover Park Park District is committed to enriching lives through parks, programs, and community-driven services. Serving a diverse and growing community, the District provides high-quality recreational opportunities that promote health, wellness, and connection.

We value teamwork, collaboration, and accountability, and foster a supportive, service-oriented culture where employees work together to deliver meaningful experiences for our residents.

 

Position Overview

The Hanover Park Park District is seeking a highly skilled finance professional to serve as its Superintendent of Finance, the District’s senior financial leader.

This position is responsible for the accuracy, integrity, and compliance of all financial operations while providing both strategic leadership and hands-on oversight of accounting, payroll, budgeting, financial reporting, and audit functions. The Superintendent of Finance ensures compliance with GAAP, GASB, and all applicable laws while maintaining strong internal controls and audit readiness.

This role is instrumental in strengthening financial systems, improving processes, and building structure, consistency, and accountability across the organization, while serving as a key advisor to the Executive Director and Administrative Team.

 

Key Responsibilities

• Oversee all financial operations, including general ledger, payroll, accounts payable/receivable, and reporting

• Lead annual budget development, forecasting, and long-range financial planning

• Ensure compliance with GAAP, GASB, and all regulatory requirements

• Coordinate and lead the annual audit process and maintain audit readiness

• Oversee payroll operations and ensure compliance with wage and hour laws

• Administer procurement compliance and financial controls

• Manage cash flow, investments, and capital planning efforts

• Provide financial analysis and guidance to leadership

• Develop and strengthen financial processes, policies, and internal controls

• Supervise Business Services staff and promote accountability and organization

 

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field required

• CPA preferred; candidates without a CPA must demonstrate strong governmental accounting expertise

• Minimum five (5) years of progressively responsible experience in governmental or public sector finance

• Supervisory experience required

• Park district or municipal experience strongly preferred

• Experience with Tyler Technologies (FundBalance) and RecTrac preferred

 

Salary

• Salary Range: $92,000 – $110,000

• Target Hiring Range: $92,000 – $100,000

• Highly qualified candidates and/or individuals with a CPA and extensive governmental accounting experience may be considered at the higher end of the range

 

Benefits

The Hanover Park Park District offers a comprehensive benefits package, including:

• Generous paid time off, including 11 paid holidays, vacation, sick, and personal days

• Flexible scheduling and a strong flex time policy

• Medical insurance options, including a PPO with HRA and HMO plan

• Dental insurance with orthodontia fully covered by the District

• Vision insurance options

• IMRF pension plan with employer participation

• 457(b) retirement plan through Nationwide

• Employer-paid life insurance (2x annual salary)

• Employee assistance program and PATH wellness incentive program

• Free programs and rentals for employees and immediate family

• Memberships to Centre Court Athletic Club and Seafari Springs Aquatic Center

• Professional development opportunities and professional membership reimbursement

• Financial wellness resources through Alero Financial, including workshops and planning tools

• Voluntary benefits through Aflac

 

How to Apply

Submit your resume and cover letter to:
📧HR@hpparks.org

This position is open until filled, and applications will be reviewed as they are received.

A full job description is available upon request through Human Resources.

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Dance Instructor

Status: Part-Time, Non-Exempt

Pay Range: $15 – $17/hour
Share your passion for dance with our community! Hanover Park Park District is seeking an energetic Dance Instructor to lead classes for ages 4–14. We’re looking for someone who brings creativity, enthusiasm, and strong communication skills, and can teach a variety of styles such as ballet, jazz, and hip-hop. This part-time role offers flexible scheduling (Monday–Saturday) and the opportunity to inspire confidence and teamwork through dance.

Interested applicants: Email your resume to HR@hpparks.org. 

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Summer 2026 Opportunities – Lifeguards & Swim Instructors

Looking ahead to Summer 2026! Hanover Park Park District will be hiring Lifeguards and Swim Instructors for Seafari Springs Aquatic Center. These seasonal positions offer a fun and rewarding way to spend your summer while ensuring safety and creating a positive experience for our community.

Recruitment will begin in early 2026, and more details will be posted at that time. If you’re interested in joining our aquatic team, check back for updates and start planning to get your certifications (Lifeguard, CPR, First Aid) in advance.

Competitive hourly rates will be offered. Full job descriptions will be available upon request when recruiting begins.

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Why Join Us? At Hanover Park Park District, we take pride in our community and our facilities. Joining our team means being part of a supportive, inclusive environment where you can contribute to creating enjoyable and clean spaces for everyone. If you have a passion for cleanliness and are looking for a weekend position, we would love to hear from you.